Refund policy

Every Pure Grit Faith item is printed on demand, one at a time, after you order it. Nothing sits in a warehouse. That is what keeps the quality high, and it shapes how returns work here.

If we got it wrong, we fix it free

If your order arrives with a printing defect, arrives damaged, or is not the item or size you ordered, email brian@puregritfaith.com within 30 days of delivery. Include your order number and clear photos of the problem, with the neck label visible in the same photo. We will send a replacement at no cost to you, or refund you in full, whichever you prefer.

Why we ask for photos

Photos are not red tape. They are how our printer verifies the fault and covers the replacement, and that is exactly why we can fix a real mistake for free and fast. A claim without photos cannot be processed.

The no-return-needed route covers one claim per item. If you need to make a second claim on the same item, or a single claim covering three or more items, we will ask you to send the goods back before a replacement or refund is issued. Return shipping in that case is yours to cover, and we will reimburse it if the fault turns out to be ours.

Sizing

We are not able to accept returns or exchanges for the wrong size. This is standard for made-to-order apparel, and it is why we put a full measurement chart on every product page.

Measure a shirt you already own and like, compare it to the chart, and order accordingly. If you are between sizes or unsure, email brian@puregritfaith.com before you order and we will help you pick the right one. We would much rather spend two minutes on that than have you end up with something that does not fit.

What we cannot take back

Because every piece is made for you specifically, we cannot accept returns for a change of mind, and we cannot refund items that have been worn, washed, altered or damaged after delivery. Sale items carry the same defect protection above.

Cancellations and wrong addresses

Orders go into production fast. Email us the moment you need to cancel and we will stop it if production has not started; once an item is in production we cannot cancel it. If a parcel comes back to us because the address was wrong or incomplete, we will resend it once you cover the reshipping cost.

Orders we will not fill

We reserve the right to refuse or cancel any order, to limit the quantity of any item per customer, and to decline future orders from any customer, at our sole discretion. If we cancel an order for this reason you will be refunded in full.